Refund and Returns Policy for Tourpariz

Effective Date: January 4, 2025

At Tourpariz, we strive to provide our customers with high-quality products and exceptional service. If for any reason you are not satisfied with your purchase, we are happy to assist you through our Refund and Returns process. Please review our policy below for all the necessary details regarding returns, refunds, and exchanges.

1. Return Policy

We accept returns for most products purchased directly from Tourpariz within 30 days from the date of purchase. To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging, with all tags and accessories included (if applicable).
  • Proof of purchase (receipt or order confirmation) must be provided.

Non-returnable items:

  • Customized or personalized products.
  • Gift cards or vouchers.
  • Perishable goods or items that are non-returnable for hygiene reasons (e.g., bedding or mattresses).
  • Items marked as final sale.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@tourpariz.net or call (513) 677-1955 to request a return authorization. Include your order number, a description of the item, and the reason for the return.
  2. Once your return request is approved, we will provide you with detailed instructions on how to return the item.
  3. Please ensure the item is carefully packed to avoid damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or if the wrong product was delivered.

3. Refund Policy

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, you will be notified and your refund will be processed to the original payment method.

  • Refund Processing Time: Please allow 5-7 business days for the refund to be credited to your account after we receive the returned item.
  • Partial Refunds: In some cases, such as items that are damaged, used, or missing parts, we may issue a partial refund or charge a restocking fee.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, you must return the original item and place a new order. We do not offer direct exchanges. Please follow the return instructions above and contact us if you need assistance with your new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at (513) 677-1955 or info@tourpariz.net. We will provide you with a prepaid return label for the damaged item and offer a full refund, replacement, or store credit, depending on your preference.

6. Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company or bank; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at info@tourpariz.net.

7. Shipping Fees

Shipping fees for returned items are non-refundable unless the item is defective, damaged, or incorrect. The customer is responsible for any return shipping charges unless otherwise stated in this policy.

8. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please feel free to contact us:

Tourpariz
3700 Vineyard Haven Dr, Loveland, Ohio
Phone: (513) 677-1955
Email: info@tourpariz.net
Website: www.tourpariz.net

By purchasing from Tourpariz, you agree to the terms of this Refund and Returns Policy. We are committed to providing you with the best possible shopping experience, and we appreciate your business.